JEWELRY CARE GUIDE
At Ellina’s Treasures our fine jewelry are crafted to last a lifetime, however with normal wear, proper care is required to keep it looking good. As a result we've created this Basic Jewelry Care Guide to direct you in the proper care of your jewelry. We hope that you'll find these guidelines helpful and if you have any further questions do not hesitate to contact us via email .
Many factors can influence the condition of jewelry. Therefore you should make sure that your jewelry is properly cleaned, repaired and stored.
Here are some basic guidelines to consider when wearing jewelry:
Please follow these steps to ensure your beautiful jewelry last a lifetime.
Silver Jewelry will naturally tarnish over time. Always protect your jewelry from knocks, scratches, chemicals, sunlight and heat/cold to minimize these effects.
- Remove Jewelry During Tasks – When performing manual tasks, remove your jewelry to prevent physical damage or exposure to chemicals or cleaning fluids. Some tasks that should be avoided when wearing jewelry include kitchen work, gardening, cleaning the house and other common tasks.
- Put Jewelry On After Applying Makeup – Cosmetics, hairspray, perfumes and lotion can contain chemicals that can often damage jewelry. Putting jewelry on after applying these materials will limit exposure to jewelry and any potential damage.
- Don't Wear Jewelry In Swimming Pools and Spas – Chlorinated water can react with the metals found in jewelry causing color changes and even structural damage. As a result it's a good idea to remove jewelry before entering the pool or spa.
- Contact Sports and Jewelry Don't Mix– Hard blows during sports can damage jewelry not to mention the people involved. All jewelry should be removed before play begins.
Remove Your Jewelry Before Bathing
Remove all jewelry before showering or cleaning. Soap can cause a film to form, making it appear dull and dingy. By preventing the formation of this film you immediately reduce the occasions of servicing.
Using a soft, lint free cloth is an effective way to keep silver, 18ct yellow and rose gold vermeil jewelry looking shiny and lustrous. A silver cleaner can also be used to clean only sterling silver pieces. Do not use tissue paper or paper towels to clean metal as they can cause scratching. Using warm water is the best bet when cleaning your own jewelry. Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your fine jewelry. Our Ellina's Treasures Jewelry purchase has a base metal of brass and is plated in either 14K Yellow Gold, 18K Yellow Gold, 14K Rose Gold or Silver. To ensure the product, plated jewelry should not be worn while swimming, bathing, exercising or when applying perfumes, lotions or hair products. To clean your plated jewelry, use a soft cloth and gently wipe (do not buff) the surface. Please do not use water, harsh chemicals, jewelry cleaners or jewelry cloths as they will affect the finish of the piece.
Since many gemstones are quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times. We advise cleaning your precious stones with a clean, soft, damp cloth after wearing. Very porous stones such as turquoise and emeralds should be cleaned using an untreated, dry, soft cloth only. Do not use tissue paper or paper towels to clean gemstones as they can cause scratching.
The best way to clean is to occasionally wash the cord with a mild soap in lukewarm water.
It is imperative to follow the care instructions for your Ellina's Treasures Enamel. To keep your enamel looking new and vibrant please keep it away from lotions, shampoos and cleansers. Avoid swimming in salt and chlorinated water, and heavy perspiration during exercise. Never Clean Enamel in ultrasonic jewelry cleaners or with ammonia based cleaners. Wipe clean with a damp gentle cloth only. Please take care not to drop your enamel pieces as this can cause chips or crack in the enamel.
Jewelry should be stored away from natural sunlight and heat- in a dark, cool and dry place, individually placed in a protective soft lined jewelry box or a tarnish-resistant pouch.When not wearing your piece, it is best to store in the provided pouch.
Please note that our ELLINA’S TREASURES gift boxes are not made for long-term storage as they are not airtight and tarnishing will occur over time.
Ellina's Treasures is not responsible for the maintenance or improper care of your jewelry.
Gold and silver are soft metals and become worn with use. This is true for all genuine jewelry. Depending on the degree of use, it is recommended that your jewelry be inspected at least once a year by a goldsmith. In particular, it is important that clasps, mounts, and soldering are checked.
All Repairs are on a case by case basis.
FINE JEWELRY REPAIRS
Please email @ firstname.lastname@example.org for a repair or alteration to your Ellina's Treasures fine jewelry. Customer is responsible for cost of repair or alteration as well as shipping, unless it is within 15 days of purchase and it is determined that there is an issue with the product.
BRASS JEWELRY REPAIRS
Repair options include re-plating and/or post replacement as needed. Customer is responsible for cost of repair and shipping.
To ship, please contact us and we will provide you our shipping address promptly. Kindly ensure items are shipped back in a hard carton box to avoid damage in transit. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged during transit.
A sales representative will reach out upon receipt of the package to finalize repair details and payment information